Featured Stories
AI
Article: The impact of AI on the luxury market
Article published in Fox Quarterley Review https://www.foxcomms.com/foxquarterly/how-artificial-intelligence-is-transforming-the-luxury-sector/
AI
Testing tone detection and guidance in large language models
I led a project to explore whether it's possible to use large language models (LLMs) to give tone guidance in customer...
Content design
Designing the Meta Verified chatbot to offer customers quicker resolution
I led a project to design and build the first Meta Verified customer support chatbot. The project was a company priority....
Conversation design
Creating individual chatbots for clients using a scalable system
I led a project to create a system that would enable clients to customise their chatbots. This had previously been done...
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