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Article: The impact of AI on the luxury market
Article published in Fox Quarterley Review https://www.foxcomms.com/foxquarterly/how-artificial-intelligence-is-transforming-the-luxury-sector/
Testing tone detection and guidance in large language models
I led a project to explore whether it's possible to use large language models (LLMs) to give tone guidance in customer support. The experiments focused on tone detection and enforcement. Fast turnaround (3 days). This is a dipstick set of […]
Designing the Meta Verified chatbot to offer customers quicker resolution
I led a project to design and build the first Meta Verified customer support chatbot. The project was a company priority. There were 5 teams involved over multiple timezones. Fast turnaround (3 weeks). This project is covered by NDA so […]
Creating individual chatbots for clients using a scalable system
I led a project to create a system that would enable clients to customise their chatbots. This had previously been done on a consultancy (one to one) basis and needed to be systematised. I used user and competitive data to […]
Just a minute! Designing more accessible deliveries
People with temporary or permanent disabilities sometimes have difficulties with home deliveries because the driver doesn’t wait long enough for them to get to the door. I designed a chatbot flow that allows people to ask the driver to give […]
Planning a train journey with a chatbot (and other commuter delights)
I worked in a two person design team on a chatbot using conversational AI to help commuters with their everyday transport needs. We worked to understand commuter pain points. The most complex part of the design was a fully conversational […]
When Chocolate was Medicine: Colmenero, Wadsworth, and Dufour
Between 1943 and 1945, with the help of Warner Bros.’ finest, the U.S. Army produced a series of 27 propaganda cartoons depicting the calamitous adventures of Private Snafu. Who among us does not feel the shadow of fear cast by […]
The Human Pyramids of Juste De Juste (ca. 1540)
Between 1943 and 1945, with the help of Warner Bros.’ finest, the U.S. Army produced a series of 27 propaganda cartoons depicting the calamitous adventures of Private Snafu. Who among us does not feel the shadow of fear cast by […]
The Golfer’s Rubáiyát and other 20th-Century Parodies
Between 1943 and 1945, with the help of Warner Bros.’ finest, the U.S. Army produced a series of 27 propaganda cartoons depicting the calamitous adventures of Private Snafu. Who among us does not feel the shadow of fear cast by […]
