KEY INFORMATION
- People with temporary or permanent disabilities sometimes have difficulties with home deliveries because the driver doesn’t wait long enough for them to get to the door.
- I designed a chatbot flow that allows people to ask the driver to give them more time to answer the door, while being sensitive to courier companies’ need to deliver as many parcels as efficiently as possible.
- This functionality was only offered with one delivery carrier, so I also had to design to handle expectations when a parcel was not eligible for the service.
- This was the first time this service was offered for online deliveries.